• Make sure you have an account at Sido Muncul Store and log in using your registered email.
• Search for and select the Sido Muncul product you want by clicking on the available Categories.
• You can type and search for the desired product in the search bar.
• Click “Add to Cart” to add the product to your shopping cart.
• Review the products you purchased in your cart by clicking the “Cart” icon.
• Click “Checkout” to continue with the checkout process.
• Make sure the shipping/pickup address is correct. To add a shipping address, click “Add New Address.”
• Choose your preferred shipping method (“JNE Regular” or “JNE Yakin Esok Sampai”).
• Choose one of the available payment methods.
• Click “Pay Now.”

You can search for products in a specific category by following these steps:

• Click the “Categories” button in the top left header of the website.
• Select the category that suits your needs.
• Click a subcategory to view more specific products.

For certain products, there is a maximum purchase limit during the promotion. If this occurs, a notification regarding the maximum purchase limit will appear. If the order does not comply, it cannot be processed, or the quantity will be adjusted to match the applicable maximum purchase limit.

• On the home page, click “My Account” in the website header.
• Click “Order History”
• Click “View Details” for the order you want to track
• Click “Shipping” to view your order’s delivery status

Yes, you can shop and have the products you purchase shipped to a different address by adding a new address. Follow these steps:

• On the homepage, click “My Account” in the website header.
• Click “Address Book”
• During the checkout process, select the desired address.
• Then, fill in the recipient’s details and the required address completely. Click “Save Address.”
• During the checkout process, select the desired address.

Once your payment has been successfully made via Transfer to Virtual Account, GoPay, or another payment method verified by our system, we will immediately prepare your order. The product will be delivered once the order is ready and will be picked up by the shipping service you have chosen.

Yes. Shipping is currently available throughout Indonesia.

No, currently Sido Muncul Store is not available for international shipping.

Of course. After logging into your account, click the “My Account” button. Then, select the “Order History” menu. There, you can view your order status and check the details of your most recent order.

Payment can be made via bank transfer (Virtual Account), digital wallet (GoPay), Alfamart, and Akulaku

For now, the payment method cannot be changed once you have selected it. You will need to start your order again and select your preferred payment method.

You will receive an email notifying you that the payment was successful and your order is now “Being Packed”.

Shop more economically and enjoy many discounts / promos every day on the sidomunculstore.com website. You can get information related to promos and discounts through the promo banners we include on the website's homepage.

Yes. However, Sido Muncul Store always offers free shipping subject to applicable terms and conditions.

Free shipping is available to all customers who spend over Rp. 50,000

No, the free shipping program applies to all Sido Muncul products

All Sido Muncul Store customers will receive a free shipping subsidy of up to Rp 9,000

No, the Free Shipping we offer only provides a shipping subsidy to the customer of Rp. 9000 regardless of the shipping address.

Yes, the Sido Muncul Store free shipping program applies to all regions in Indonesia.

You can redeem a voucher by entering its code at checkout. Vouchers have a minimum spending requirement and can only be used once that requirement is met.

If you have not received your order after it has been shipped, please contact the selected logistics provider for detailed information regarding your order's delivery status.

We apologize for any inconvenience caused. If you received the wrong product due to a warehouse error, please contact our Customer Support team via WhatsApp/Email, and we will prioritize the investigation of your order. Please attach an unboxing video for our team's further review.

You can wait for confirmation for up to 1 x 24 hours. If the payment is still unconfirmed, you can contact us via the Official Sido Muncul Store WhatsApp.